Is this Orlando hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Orlando hotel have a swimming pool?

Yes, this Orlando hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Orlando hotel?

Best-rates for the Orlando hotel starts from $649 per night with includes Security/Safety, Wellness Facilities, Toiletries, Guest Services, Internet, Accessibility, Bedding/Linens, Fireplace/Heating, Bar, Entertainment, Breakfast, Hot Tub, Balcony/Terrace, Business Services, Sports/Activities, Restaurant, Kitchen, Laundry, Air Conditioner, Parking, Pool, Wheelchair Accessible, Transportation/Shuttle, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Orlando hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Orlando hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Orlando hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Orlando hotel?

Based on the information reported by the owner or manager, the Orlando hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Orlando hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Orlando hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Universal's Helios Grand Hotel, a Loews Hotel | Hotel in Orlando

| 9.8 (68 Reviews) | 1 Bathroom

Orlando Hotel | Universal's Helios Grand Hotel, a Loews Hotel

Hotel in Orlando

Mediterranean hotel with 2 restaurants and bars
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Universal's Helios Grand Hotel, a Loews Hotel offers 500 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 55-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower/tub combination

Shampoo

Hair dryer

Private bathroom

Soap

Toilet paper

Towels

Free toiletries

Bedroom

Bed sheets

Heating

Free cribs/infant beds

Air conditioning

Desk

Desk chair

Laptop-compatible safe

Iron/ironing board

Connecting rooms available

Separate sitting area

Phone

Turndown service

Laptop-friendly workspace

Breakfast

2 restaurants and 1 coffee shop/cafe

Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 1-40 per person

24-hour room service

2 bars/lounges and 1 poolside bar

Coffee/tea maker

Mini-fridge

Parking

Wheelchair-accessible parking available

Secured self parking on site (USD 36 per night; includes in/out privileges)

Secured covered valet parking on site (USD 45 per night; includes in/out privileges)

Free theme park shuttle

Limited onsite parking

Electric car charging station on site

Accessibility

Elevator

Wheelchair-accessible path of travel

Elevator door width (inches): 41

11 on-site accessible parking spaces

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible public washroom

Front entrance ramp

Wheelchair-accessible parking

Wheelchair-accessible pool

Well-lit path to entrance

Wheelchair-accessible registration desk height (inches): 34

Wheelchair-accessible registration desk

Wheelchair-accessible path to elevator

Activities

Theme parks

Hot tub

Arcade/game room

Outdoor pool

Lifeguards on site

Shopping

Fitness center

Entertainment

55-inch flat-screen TV

Satellite channels

Pay movies

Premium channels

General

Conference space (3425 square feet)

Elevator

Vending machine

Front-desk safe

Spanish

English

Smoke-free property

Guest Services

Arcade/game room

Pool gate

Outdoor pool

Fence around the pool

Laundry facilities

Mini-fridge

Free theme park shuttle

Free cribs/infant beds

Concierge services

Dry cleaning service

Laundry facilities

Porter/bellhop

Luggage storage

Tour/ticket assistance

24-hour front desk

Multilingual staff

Daily housekeeping

Wedding services

Turndown service

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Outdoors

Lifeguards on site

Pool umbrellas

Pool cabanas (surcharge)

Pool sun loungers

Outdoor furniture

Rooftop terrace

Garden

Policies

Check-in

Check-in start time: 4:00 pm; check-in end time: anytime minimum check-in age: 21

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. rollaway/extra beds are available for usd 39.38 per night. free cribs (infant beds)!

Payment Policy

Fee for cooked-to-order breakfast: approximately usd 1 to 40 per person covered self parking fee: usd 36 per night (in/out privileges) covered valet parking fee: usd 45 per night (in/out privileges) rollaway bed fee: usd 39.38 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

**valid theme park admission required extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

james

Oct 21, 2025 05:28:10 AM

Review Score: 10

Summary: Amazing hotel with amazing views of the park great staff super friendly

See All Reviews

Room Arrangement

Room Info	Facilities
Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**) Room Size: m² 4 King Bed, Twin Beds and Double Sofa Bed	General Bed count minimum 4, No rollaway/extra beds, Number of bedrooms - 2, Sofa bed, Bed count maximum 4, Extra bed count 1, Number of living rooms 1
How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**) Room Size: m² 4 King Bed, Twin Beds and Double Sofa Bed	General Bed count minimum 4, No rollaway/extra beds, Number of bedrooms - 2, Sofa bed, Bed count maximum 4, Extra bed count 1, Number of living rooms 1
Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Park View 1 King Bed (Dedicated Entrance to Epic Universe**) Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Celestial Suite (Dedicated Entrance to Epic Universe**) Room Size: m² 2 King Bed and Double Sofa Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Sofa bed, Number of living rooms 1, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2